Refund policy

Last Updated: February 14, 2026

At Sri Venkateshwara Sweets, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received.

  • The product must be in its original packaging with tags intact.

  • You must provide the receipt or proof of purchase.

Items returned without prior approval will not be accepted.

2. How to Initiate a Return

To request a return, please contact us at:

📧 sweetsonline@srivenkateshwarasweets.in

Once your return request is reviewed and approved:

  • We will provide instructions on how and where to send the item.

  • If applicable, a return shipping label will be shared.

Return Address:
[Insert Return Address Here]

Please do not send items back without receiving confirmation from us.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

Contact us within 4 days of delivery with:

  • Your order number

  • Clear photos of the product and packaging

We will evaluate the issue and arrange for a replacement or refund, as applicable.

4. Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

  • Perishable goods (including sweets and food products)

  • Customized or personalized items

  • Personal care goods

  • Gift cards

  • Sale or discounted items

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

5. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please:

  1. Request a return for the original item (if eligible).

  2. Once approved, place a new order for the desired item.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must:

  • Be unused and in original packaging

  • Include proof of purchase

7. Refund Process

Once we receive and inspect your returned item:

  • We will notify you whether your refund is approved or rejected.

  • If approved, the refund will be processed to your original payment method within 10 business days.

Please note:

  • Banks and payment providers may take additional time to process and reflect the refund.

  • If more than 15 business days have passed since approval, please contact us at sweetsonline@srivenkateshwarasweets.in.

8. Contact Us

For any return or refund-related questions, please contact:

Sri Venkateshwara Sweets
📧 sweetsonline@srivenkateshwarasweets.in
📞 +91 97903 32510