Privacy policy

Last Updated: February 14, 2026

This Privacy Policy describes how Sri Venkateshwara Sweets (“we,” “us,” “our”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from srivenkateshwarasweets.in (the “Site”) or otherwise interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of the Services after changes are posted constitutes acceptance of those changes.

2. Information We Collect

The personal information we collect depends on how you interact with our Site.

A. Information You Provide Directly

We may collect:

  • Contact Information: Name, address, phone number, email address

  • Order Information: Billing and shipping address, payment confirmation, purchase details

  • Account Information: Username, password, account preferences

  • Shopping Information: Items viewed, cart activity, purchases, loyalty points, gift cards, reviews

  • Customer Support Information: Messages, inquiries, and communication details

Providing certain information may be necessary to access specific features of the Services.

B. Automatically Collected Information (Usage Data)

We may automatically collect information such as:

  • IP address

  • Browser type and device information

  • Network connection details

  • Pages viewed and time spent on the Site

  • Interaction with emails or advertisements

We use cookies, pixels, and similar tracking technologies to collect this data.

C. Information from Third Parties

We may receive information from:

  • Shopify Inc. (our e-commerce platform provider)

  • Payment processors (for secure transaction processing)

  • Shipping and logistics partners

  • Marketing and analytics providers

All third-party information is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your personal information to:

A. Provide Services

  • Process and fulfill orders

  • Arrange shipping and returns

  • Manage accounts

  • Send transactional notifications

B. Marketing & Promotions

  • Send promotional emails, SMS, or offers

  • Show relevant advertisements
    You may opt out of marketing communications at any time.

C. Security & Fraud Prevention

  • Detect and prevent fraudulent or malicious activity

  • Maintain account security

D. Customer Support & Improvements

  • Respond to inquiries

  • Improve our website and services

  • Analyze customer preferences

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Remember preferences

  • Perform analytics

  • Improve user experience

You may disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled.

For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

5. How We Share Your Information

We may share personal information with:

  • Payment processors

  • Shipping and fulfillment partners

  • IT and cloud service providers

  • Analytics and marketing partners

  • Legal authorities when required by law

We do not sell sensitive personal information without your consent.

6. User-Generated Content

If you post reviews or other content publicly on our Site:

  • The information may be publicly visible.

  • We are not responsible for how others use publicly shared information.

7. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies separately.

8. Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

9. Data Security & Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for processing

  • Restrict or object to processing

  • Request data portability

To exercise your rights, contact us using the details below.

We will not discriminate against you for exercising your rights.

11. International Data Transfers

Your personal information may be processed or stored outside your country. Where required, we implement appropriate safeguards to protect your data in accordance with applicable laws.

12. Complaints

If you have concerns about how we process your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Sri Venkateshwara Sweets
Email: sweetsonline@srivenkateshwarasweets.in
Address: 313 & 315, Bharathi Street, Heritage Town, Puducherry – 605001, India
Phone: +91 97903 32510